My Pleasure

Let me start off by saying that credit for this post 100% goes to my wife. We were eating at Chick-Fil-A last week when she said something that caught my attention. Stick with me for a second and we’ll get to that.

Some of you may remember a time before the Lord’s favorite Chicken establishment had the conveniences of things like table service for refills, condiments, trash removal, and the regular, “my pleasure,” saying that Chick-Fil-A has become known for. If not, these were the darkest of times. What you may not know is the origin story of that table service.

Once upon a time in a land far away, known as Mount Pleasant, South Carolina, there lived an elderly fellow by the name of Norman. Norman was the first Chick-Fil-A dining room guy. If you walked into Norman’s Chick-Fil-A, you were immediately welcomed with a smile and a handshake. As you left, you went out with well-wishes and some good old-fashioned encouragement for the rest of your day. It was different. Sometimes it seemed weird. I mean, this was just a fast food restaurant after all.

But something strange happened at that Chick-Fil-A. Business improved. Most businesses would see that position as superfluous or as an unnecessary use of funds, but this Chick-Fil-A chose to invest in an area that they believed would better serve their customers.  Eventually, Chick-Fil-A as a whole took notice and the rest, as they say, is history. From one store allowing one man to operate in his gifts, we now have an establishment wide standard for excellence that we have come to expect and hopefully, appreciate about Chick-Fil-A.

As my wife an I were recounting our memories of Norman’s impact on that business, she said this: “It just goes to show you that it doesn’t matter how small your role is, you can always make an impact.”

What impact are you positioned to make?

Here’s what I can tell you about Norman. He gave his all every day to make sure customers were taken care of. He genuinely cared for and invested in every person who walked through the doors and I can promise you that none of it was so that he could change Chick-Fil-A as a whole or get some dude in Colorado to blog about him. He did it because that was the ministry field that God called him to and he did it to the best of his ability every time he put on the name tag.

Where has God called you to give your all? To make a small impact that can lead to a lasting impact? Let’s not overlook the daily opportunities that we have because we’re looking for something “Big.”


*Sure, I cannot confirm that this is the actual origin story of these practices at Chick-Fil-A. What I can confirm is that table service was happening at Norman’s store when it wasn’t happening at any other Chick-Fil-A that I went to and that even at that particular store, Norman was the only one doing it. Let’s not get wrapped up in that part. 🙂 

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